Tickets are non-refundable but may be exchanged for another night as long as there are tickets still available.
The Chinese Lantern Festival will take place rain or shine. If we have to close due to inclement weather, we will make an announcement at least 2 hours prior to the start of the evening on our website and via social media. Your tickets will then become eligible to be changed to a different evening (see below for instructions on changing your night).
How to Exchange Your Tickets:
EMAIL firstname.lastname@example.org. Please include the following information in your email:
- ORDER NUMBER
- Full name tickets were purchased under
- Original date selected for attendance
- New date requested for attendance
- Second choice (if first date is sold out)
- Phone number (just in case we need to contact you)
We will email you a confirmation of the date change.